If your contract is bills included, the rent includes: gas, electricity, water and wireless internet charges. Please check with the office to see whether your property includes the bills.
Yes! Existing tenants are always given first priority over the property they are staying in.
We don’t take a bond or deposit against out properties. We do however charge for unfair wear and tear. If you think you have caused chargeable damage it is best if you let us know, rather than wait for us to find it. We are often more understanding if this is the case.
There is a one off, non-refundable Ashcourt Admin & lifestyle fee of £200 to pay on the signing of the tenancy agreement. If you decide to stay in the same property or move to a different one of our properties for the next academic year you do not have to pay it again.
New for September 2018 we have partnered up with Endsleigh Insurance to provide contents insurance to all students ensuring your personal items are protected. This includes a 24-hour replacement service for: laptops, mobile phones and other gadgets!
Unfortunately we have to take a very strict policy on not having pets. Not only can they attract vermin some of our staff are allergic to them and therefore cannot carry out any necessary maintenance if they are found in a property.
Only one person can be in full time occupation of any room. It would not only be a breach of contract to have a permanent guest but it is also against regulations. However, we do offer dual occupancy tenancy agreements on our 1 bedroom studio flats and apartments.
Replacement keys and smart cards are available at a cost of £25 each. If you do lose your keys DO NOT attempt to force entry. Damage caused by forced entry can be VERY costly and you will be charged.
All our properties are non-smoking throughout. It is a breach of contract if anyone in the property, tenant or not, smokes inside the property.
Let us know at the earliest opportunity. Our contract is with you and not the student loans company. It is beneficial if you let us know if your loan is going to be late, in advance of the rent being due. We always explain how much the rent is before a tenancy is signed.
We have a large team of full time maintenance staff should any issues arise whilst at the property. You can you use the Student Swipe mobile app to report any non emergency issues any time, from the comfort of your own home. Alternatively, you can email us at firstname.lastname@example.org or call us on 01482 44 22 88 (option 1).